Once the order is places on website or app, refund can only be processed if the order customization has not been started. Since all items are customized as per your design, refund is not possible once order customization process has started. You can apply for cancellation of order for refund under our website. All eligible refunds will be processed in 5-8 working days, as per your bank’s timeline. 

You can apply for replacement for up to 10 days from the date you purchased it. You can email us at hello kvsparkstudio@gmail.com or watsapp (9884991243). Our products go through quality check before shipping. Customized products are eligible for replacement policy. In case you discover a fault with the product, share image(s),video(s),other media of the product showing the fault right away. Further image(s),video(s),other media may be asked from the customer as required. To request a replacement, customers are required to have an unboxing video that clearly shows the sealed courier parcel being opened and content being taken out. There is no provision for reverse pickup. In case a product has been wrongly delivered, we will get it replaced, provided there is a genuine issue authorized by KV Spark team. KV Spark reserves the right to charge additional fees in case of design change, model change, product change and other scenarios, depending upon the situation of each case. KV Spark reserves the right to reject replacement for any of its customized product. If any customer violates the terms and conditions of KV Spark their account may be terminated and services rendered may be withdrawn. Please note that products can have manufacturer branding tags/labels/prints on them wherever applicable. More info can be found here.